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Shipping and Returns
How much is my shipping?
	Shipping costs are calculated at the time of check out using a live connection with the Canada Post website. At any time you can view your cart and calculate your current shipping costs. Your shipping costs will reflect the true cost of shipping your plants. Within this calculation we also add a small amount to cover our costs of carefully selecting, packing and shipping your plants -- after all, for mail order we are your personal shoppers carrying out all of the steps that a customer would normally do if they were at our nursery. We must cover our costs of providing this service. To view an estimate of your shipping costs you can click on “View Cart” at any time, input your location and calculate. (You can continue shopping after checking on your shipping costs.) Please note that this figure is an estimate. In most cases there will be no changes to the estimate you are given and the amount you are charged for shipping and handling. There are a couple cases where there could be changes: 1. In the event that your plants are much cheaper to ship than your initial estimate we will decrease the cost of shipping accordingly. This would usually be a case where your plants weigh much less than expected. 2. In the event that you have placed a large order that must be shipped in more than one box we may have to increase the cost of shipping. This is because Canada Post charges a base cost for every box while our shipping calculations are assuming all of your plants will fit in one box. If this situation occurs we will first contact you to get your approval for the increased shipping costs. 3. In some cases the live connection to Canada Post can fail and an erroneous shipping cost can be generated. If this occurs we will contact you to clarify and get your approval for the increased cost. We make every effort to constantly increase our efficiency and to keep shipping costs as low as possible. Our shipping and handling charges are calculated for cost recovery. They are not designed to make money. If our charges appear higher than other companies it is likely because we are not allowing our shipping and handling costs to be subsidized by the sale of our plants. Also, our plants will, in many cases, be bigger and in larger pots than other nurseries since we are not just growing for mail order but also growing for on-site sales. Our plants might cost a bit more to ship but they will often be bigger, be easier to establish and give you greater performance in your garden.   Also, keep in mind that most of our listed items are plants in full growth, not dormant, packaged bulbs, rhizomes or tubers. It is much more time consuming and costly to pack a growing plant than it is to pack dormant plant material. In the end, our philosophy is that it is much cheaper to pay fair shipping and handling costs than it is to travel to Vancouver to purchase plants in person! We're sure that once you receive your plants and plant them in your garden you will understand the "Phoenix Perennials difference" and be very happy.
How do I return my product?
	We do not accept returns since shipping plants is expensive and hard on the plants. We do, however, guarantee our plants against any problems within our control. Please review our Shipping details and Guarantee Policy for more information.
I received the wrong product.
	If you feel that you have received the wrong product, please contact us at mailorder at phoenixperennials.com within 72 hours of receiving the product.
What is your return policy?
	We do not accept returns since shipping plants is expensive and hard on the plants. We do, however, guarantee our plants against any problems within our control. Please review our Shipping details and Guarantee Policy for more information.
When will my order ship?
	Your order will ship once all your plants are ready. Most shipments received in winter and spring will be shipped in May and June. Should some plants not be ready when most of your order is ready to ship we will contact you to get your instructions on whether to backorder them or not. Please review our Shipping details for more information on our shipping times. Also, after placing your order, you may click the "My Account / Order Status" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.